Refund policy

Last updated 15 November 2026

This policy applies to orders placed with ReadyKit for delivery to the United Kingdom, selected European countries, the United States, Australia, New Zealand and Canada.

30-day returns

You can request a return for a refund within 30 days of delivery. For change-of-mind returns under this policy, items must be unused, unworn, unwashed and unaltered, in their original condition, with all original tags and packaging.

How to start a return

  1. Email contact@readykitco.com with your order number and the items you’d like to return.

  2. Once we approve your return, we’ll email you the return address and a prepaid return label. ReadyKit covers return postage in all the markets listed above.

  3. Pack your items securely, attach the label and drop off your parcel within 14 days of approval.

Please contact us before posting your return so we can send you the correct instructions and match the parcel to your order.

Refunds

We’ll email you once we’ve received and inspected your return. We issue approved refunds to your original payment method within 14 days of receiving your returned items, or sooner if applicable law requires it. Your bank or payment provider may take a few additional working days to show the refund in your account.

We refund any original delivery charges in full where applicable. For change-of-mind returns under this policy, we may refuse a refund or issue a partial refund if the item comes back used, damaged or missing its original tags, where permitted by law.

Exchanges

If you’d like a different size, colour or model, the quickest option is to return your original item for a refund and place a new order.

Damaged, faulty or incorrect items

If an item arrives damaged, is faulty or differs from what you ordered, email us with your order number and a description of the issue. Photos are helpful if available. For issues reported within 30 days of delivery, we’ll arrange a replacement or full refund at no cost to you. Any rights you have under applicable consumer law continue to apply after that period.

Your statutory rights

Our 30-day return policy is in addition to your rights under applicable consumer law. These rights take priority over the conditions and time limits of our 30-day policy.

For eligible online orders covered by UK or EU consumer law, you generally have 14 days after receiving your goods to notify us that you wish to cancel, followed by 14 days to send the goods back. You can exercise this right by emailing us a clear statement that you wish to cancel your order.

Contact

Email contact@readykitco.com or call +44 7441 426149.